ELT Managers - How Good is Your Academic Quality?


So how do you know if you’re a good academic manager?

When you become an academic manager, you’re expected to pay close attention to a load of numbers, which are supposed to tell you how well the school is doing. For example:

  • Demo sign ups

  • New students

  • Drop-out students

  • Referral students

  • Re-signing students

Academic quality is tough to measure directly. So tough, in fact, that you have to measure the affect it has on related stuff (like retention). In a previous post about using data, I talked about three things to measure – dropout students, student retention and student referrals.

Today I’d like to suggest two new metrics that have all of this information embedded into them, and are a great way to measure the health of your school.

For students: total average completed course time at the school.

For teachers: total average completed contract length.

Both of these are measured in months. You can calculate these in the same way, for example:

A teacher is a third of the way through his third year contract. He has completed 2 x 12 month contracts, so his completed contract length is 24 months.

Supposing he negotiates to leave his contract because of a sudden family emergency. He has now completed 24 months + 4 months = 28 months.

This principle is the same for students. If a student has paid for 5 x 5 month courses, she has completed 25 months (even if there is a gap between courses).

Once you find the average of all your students, and all your teachers, you can keep an eye on these long-term figures, and work on improving them.

What metrics do you use to measure the health of your school and academic team?